Remote Management Monitoring

Peace of mind is what Your I.T. Dept’s remote management program offers.  We manage your network to alert you of issues right away.  We solve minor problems without you even knowing about them.  Our remote management package offers the system's administrator 360-degree visibility and complete intervention-capable endpoint governance.

Our program is a multi-layered, cloud-based toolset to efficiently manage Windows, Mac and Linux systems.  This offers panoramic insight and control over the systems an administrator manages by combining an endpoint monitoring and alerting solution with ultra-fast remote desktop sharing, professional services automation (PSA), robust ticketing sub-system, application life-cycle management, process and service management, endpoint security management and customizable scripting for automated break-fixing.

·   Layer 1 of our toolset allows system administrators to define granular monitoring policies for excessive hardware usage systems under their control and to receive alerts as newly opened support tickets. Tickets can then be remediated in an automated fashion using predefined or custom scripts or by using the file transfer capable screen-sharing feature. It even includes a 'rescue' mode, allowing the admin to connect to a machine that may not be starting up properly.

·   Layer 2 presents 360º visibility over all processes and services running on managed endpoints and allows the administrator to terminate resource intensive, suspicious or unwanted processes and to stop or start services.

·   Layer 3 allows end-users to open support request tickets and track the ticket's status. Helpdesk team members can also create tickets and manage them through assignment and delegation and/or prioritization according to SLA or age.

·   Layer 4 offers the ability to define SLAs within the context of the PSA feature, ensuring that any incoming requests are always prioritized accordingly.

·   Layer 5 adds network-wide application management. Our program is able to deploy applications, patch them as required and also to uninstall applications when they are no longer required.

·   Layer 6 is the granular management.  It delivers complete protection for endpoint machines by automatically running all untrusted and unknown processes inside an isolated container where they cannot access other processes or write to the file system of the underlying operating system. Automatic containment works alongside a myriad of cutting edge security technologies in CES, including antivirus, firewall and host intrusion prevention, to provide comprehensive threat prevention for endpoint systems

Online Back Up and Disaster Recovery

We offer 2 backup options: either strictly file-based backup or a disaster recovery/business continuity solution.

Backups protect your precious files by keeping a copy safely online, in the cloud. It's hassle-free, easy-to-install, completely secure, and backs up all your important files, no matter how many you've got. This is our basic backup offering.

We also use ShadowProtect™ by Storagecraft® for a more comprehensive backup solution.  Shadowprotect can create reliable backup images of Windows systems, applications, and data. With this best-in-class backup and disaster recovery software, we can help you recover just a file or a whole machine. StorageCraft ShadowProtect includes StorageCraft VirtualBoot™ and StorageCraft Hardware Independent Restore™ technologies to further aid smooth recoveries.

Create reliable backup images of Windows and Linux systems, applications, and data. With this new backup and disaster recovery software we built from the ground up, we can create custom backup schedules and use our patented job timeline to check backup size and duration. It also includes the ability to restore to same or dissimilar hardware.

Our monitor function lets you keep an eye on every machine you back up and be alerted to issues.  You can even monitor and manage backup jobs within your hypervisor. Copy your backups and your data stays safe and accessible from anywhere should your local backup be destroyed during a site-wide disaster. You can even instantly virtualize your backed-up machines in the cloud so they can be used in place of production machines. Verify the quality of your backup images and manage your storage space. Your I.T. Dept will take care of everything so you can rest assured that all of your data will be safe and protected.

Software/Hardware Troubleshooting

Most companies use Microsoft Office®.  We have tremendous experience with Office and other software programs.  Office 365® offers a group of software plus service subscriptions that provide productivity software and related services. For business and enterprise users, Office 365 offers plans including e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software. We sell and manage our client’s subscriptions and can migrate their data to Office 365.  We are also experts with Linux, Mac OSx and even DOS programs.

Your I.T. Dept can troubleshoot hardware as well.  From PC’s to Mac’s, printers to scanners, our team has the expertise to solve issues quickly and make sure your office is running effectively.

System Upgrades & Repair Services

Often, people are unaware of the many nuances involved when upgrading equipment or software. Our partnerships with core hardware vendors, along with years of experience that our computer repair technicians have, allow us to identify and resolve conflicting issues, repair your computer, and put you back in business quickly.

Most companies use Microsoft Office®.  We have tremendous experience with Office and other software programs.  Office 365® offers a group of software plus service subscriptions that provide productivity software and related services. For business and enterprise users, Office 365 offers plans including e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software. We sell and manage our client’s subscriptions and can migrate their data to Office 365.  We are also experts with Linux, Mac OSx and even DOS programs.

Your I.T. Dept can troubleshoot hardware as well.  From PC’s to Mac’s, printers to scanners, our team has the expertise to solve issues quickly and make sure your office is running effectively.